Refund Policy
At SupaTeam, we are dedicated to providing exceptional AI-powered social media management services. This Refund Policy outlines the circumstances under which refunds may be issued, our process for handling refund requests, and our commitment to customer satisfaction. We encourage you to use our 7-day free trial to evaluate the Service before committing to a paid subscription.
Last Updated: November 11, 2025
Our Commitment to Customer Satisfaction
We understand that choosing the right marketing automation platform is an important decision, and we want you to feel confident in your investment. This Refund Policy has been carefully crafted to provide transparency and fairness to all customers.
We provide a comprehensive 7-day free trial for all new customers to experience the full capabilities of our AI-powered platform. This trial period is designed to give you ample time to evaluate whether our Service meets your specific business needs before making any financial commitment.
Our refund policy is designed to maintain fairness to all customers while ensuring the sustainability of our service. We encourage you to contact our support team if you're experiencing issues, as many concerns can be resolved through proper configuration, training, or technical support rather than requiring a refund.
Subscription Plans and Cancellation
Understanding your subscription options and cancellation policies:
Refund Eligibility
Understanding which circumstances qualify for refunds and which do not:
Refund Request Process
Follow these steps to request a refund if you believe you qualify:
Refund Processing Timeline
Once approved, refund timing varies by payment method:
Important: Chargeback Policy
Please contact us before initiating a chargeback. Chargebacks have serious consequences:
- • Immediate account suspension during dispute investigation
- • 45-90 days resolution time (vs. 3-5 days for refund requests)
- • $15-$100 processing fees that may be recovered
- • Potential permanent account termination for abuse
- • May affect your ability to make purchases from other merchants
We resolve disputes quickly and fairly. Contact billing@supateam.ai or support@supateam.ai first.
Need Help?
Before requesting a refund, let us help resolve your concerns: